fillbet is committed to protecting the personal data of every Filipino player on our platform. This Privacy Policy explains exactly what data we collect, why we collect it, how we use and protect it, who we share it with, and what rights you have under Philippine law — specifically the Data Privacy Act of 2012 (Republic Act No. 10173).
Your personal data belongs to you. fillbet collects only what's necessary, retains it only as long as required, and never sells it to third parties.
These highlights summarize the most important aspects of how fillbet handles your personal data. The complete legal text follows in the sections below.
fillbet collects only the personal data required for account registration, PAGCOR-mandated KYC identity verification, payment processing, and fraud prevention. We do not collect data beyond what is needed to operate the platform safely and legally.
fillbet does not sell, rent, or trade your personal data to any third party for commercial purposes. Data sharing with third parties is limited strictly to service providers, payment processors, and regulatory authorities — and only to the extent necessary for those specific purposes.
fillbet stores your Account password as a one-way cryptographic hash. fillbet staff cannot view, retrieve, or transmit your actual password. In the event of any data security incident, the hashed format of stored passwords provides a critical layer of protection.
As a data subject under the Data Privacy Act of 2012, you have enforceable rights over your personal data — including the right to access, correct, erase, object to processing, and data portability. These rights can be exercised at any time by contacting fillbet's Data Protection Officer.
All data transmitted between your device and fillbet servers is protected by 256-bit SSL/TLS encryption. Your personal data, payment information, and login credentials travel across the internet in encrypted form that cannot be intercepted and read by unauthorized parties.
fillbet's data processing practices comply with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all issuances of the National Privacy Commission of the Philippines. Our designated Data Protection Officer can be reached at [email protected].
IMPORTANT: This Privacy Policy ("Policy") describes how fillbet ("fillbet", "we", "us", "our") — the operator of the online gaming platform at fillbet.co — collects, uses, stores, shares, and protects the personal data of registered players and website visitors ("you", "your", "Data Subject") in the Philippines. By registering for a fillbet Account or using any fillbet service, you acknowledge that you have read, understood, and consent to the processing of your personal data as described in this Policy. If you do not agree to this Policy, you must not use the fillbet platform.
1.1 fillbet is committed to responsible data stewardship. This Policy applies to all personal data processed in connection with your use of the fillbet platform — including the website at fillbet.co, the account management system, game lobbies, promotional features, customer support channels, and any other service provided under the fillbet brand.
1.2 This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations ("IRR"), and the circulars and advisory opinions issued by the National Privacy Commission ("NPC") of the Philippines. It is also consistent with the data protection obligations imposed on PAGCOR-regulated operators.
1.3 This Policy is incorporated by reference into the fillbet Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions on data privacy matters, this Policy shall prevail.
1.4 This Policy applies to natural persons — individual registered players and website visitors. It does not apply to data about legal entities.
2.1 For the purposes of the Data Privacy Act of 2012 and its IRR, fillbet is the Personal Information Controller in respect of the personal data described in this Policy. As the Personal Information Controller, fillbet determines the purposes for which, and the means by which, your personal data is processed.
2.2 fillbet has designated a Data Protection Officer ("DPO") responsible for overseeing compliance with data privacy obligations, handling data subject requests, and serving as the primary point of contact for the National Privacy Commission. The DPO may be reached at the contact details set out in Section 15 of this Policy.
3.1 fillbet collects the following categories of personal data from registered players and, in limited cases, from website visitors:
As defined under the DPA, government-issued ID details and financial data may constitute sensitive personal information. fillbet processes such data only to the extent strictly required for KYC compliance, anti-money laundering obligations, and PAGCOR regulatory requirements, and applies heightened security controls to data in this category.
4.1 fillbet collects personal data through the following means:
5.1 fillbet processes personal data for the following purposes and on the following legal bases under the DPA:
Account Management and Service Delivery
Processing is necessary for the performance of the contract between you and fillbet (your Account Terms & Conditions). This includes creating and maintaining your Account, authenticating your identity at login, processing game sessions, crediting winnings, and managing bonuses.
KYC Verification and Regulatory Compliance
Processing is required for compliance with a legal obligation — specifically PAGCOR regulations, the Anti-Money Laundering Act of 2001 (RA 9160 as amended), the Terrorism Financing Prevention and Suppression Act of 2012 (RA 10168), and all applicable AMLC regulations. fillbet cannot process withdrawals or provide regulated gaming services without completing KYC verification.
Fraud Prevention and Security
Processing is necessary for the legitimate interests of fillbet and its players in preventing unauthorized access, fraud, money laundering, bonus abuse, and other illegal activity. Technical and behavioral data is analyzed by automated systems and reviewed by the security team for this purpose.
Responsible Gaming
Processing is required for compliance with PAGCOR responsible gaming obligations and for the vital interests of players — specifically the identification of problem gambling patterns, enforcement of self-imposed limits and self-exclusion requests, and proactive player welfare interventions where warranted.
Customer Support
Processing is necessary for the performance of your contract with fillbet. Support interaction records are retained to enable consistent service and dispute resolution.
Marketing and Promotions (where consent is given)
Where you have provided separate, specific, and informed consent, fillbet may use your contact details to send you promotional communications about fillbet products, offers, and services. You may withdraw this consent at any time by updating your Account communication preferences or contacting the DPO. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal.
6.1 fillbet uses cookies and similar tracking technologies on the fillbet.co platform. Cookies are small data files placed on your device that enable the Platform to recognize your browser, maintain your login session, remember your preferences, and collect analytics data.
6.2 fillbet uses the following categories of cookies:
6.3 fillbet does not use third-party advertising or behavioral targeting cookies that track your activity across other websites for commercial advertising purposes.
6.4 You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the fillbet platform.
7.1 fillbet does not sell, rent, or otherwise commercially transfer your personal data to any third party.
7.2 fillbet may share your personal data with the following categories of recipients, strictly to the extent necessary for the stated purpose:
7.3 In the event of a merger, acquisition, or sale of all or part of fillbet's business, your personal data may be transferred to the relevant successor entity, subject to that entity assuming equivalent data protection obligations and providing advance notice to you.
8.1 fillbet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and PAGCOR regulations.
8.2 The following retention periods apply as a general guide:
8.3 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with fillbet's data disposal procedures.
9.1 fillbet implements a range of technical, administrative, and physical security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These include:
9.2 In the event of a personal data breach that is likely to give rise to a real risk of serious harm to affected Data Subjects, fillbet will notify the National Privacy Commission within 72 hours of becoming aware of the breach, as required by Section 20(f) of the DPA and NPC Circular 16-03. Affected players will be notified in accordance with the NPC's breach notification guidelines.
10.1 Under the Data Privacy Act of 2012 and its IRR, you have the following rights in respect of your personal data processed by fillbet. These rights may be exercised by contacting fillbet's Data Protection Officer using the contact details in Section 15:
You have the right to be informed of how your personal data is being processed — the purposes, legal bases, and parties involved. This Policy satisfies that right. You may request an updated copy at any time.
You have the right to obtain confirmation of whether fillbet processes your personal data, access to a copy of that data, and information about the purposes and recipients of processing. fillbet will respond to access requests within a reasonable period.
You have the right to request correction of any inaccurate or incomplete personal data held by fillbet. For Account-related data, many corrections can be made directly through your Account settings. KYC data corrections require submission of supporting documentation.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where consent has been withdrawn, or where processing is unlawful. This right is subject to fillbet's legal retention obligations — data required by PAGCOR or AMLC regulations cannot be erased before the mandatory retention period expires.
You have the right to object to the processing of your personal data on grounds of legitimate interest, or to object to processing for direct marketing purposes at any time. An objection to marketing will be acted upon immediately. An objection to legitimate-interest processing will be assessed against the competing grounds for processing.
Where processing is based on your consent or on the performance of a contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
If you believe that fillbet has infringed your rights under the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact fillbet's DPO first so we can attempt to resolve the matter directly.
Under Section 16(f) of the Data Privacy Act, you have the right to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data, subject to applicable exceptions and limitations.
10.2 fillbet will respond to all data subject rights requests within thirty (30) calendar days of receipt. Where a request is complex or involves a large volume of data, fillbet may extend this period by a further thirty (30) days, in which case you will be notified of the extension and the reason for it within the initial thirty-day period.
10.3 fillbet does not charge a fee for the exercise of data subject rights, except where requests are manifestly unfounded or excessive — in which case a reasonable administrative fee may be charged or the request refused, with written reasons provided.
11.1 The fillbet Platform is strictly for individuals aged 21 years and above, as required by PAGCOR regulations. fillbet does not knowingly collect personal data from individuals under 21 years of age. Age is verified during the mandatory KYC process through government-issued Philippine identification.
11.2 If fillbet becomes aware that personal data has been collected from an individual under the age of 21, that data will be immediately deleted and the associated Account will be permanently closed in accordance with PAGCOR regulatory requirements.
11.3 Parents and guardians who become aware that a minor may have accessed the fillbet Platform or provided personal data to fillbet are requested to contact the Data Protection Officer immediately using the contact details in Section 15.
12.1 fillbet may transfer your personal data to countries or territories outside the Philippines in connection with game provider platforms, IT infrastructure providers, and identity verification services. Such transfers are made only to countries or entities that provide an adequate level of data protection, or subject to appropriate safeguards such as contractual data transfer clauses consistent with NPC standards.
12.2 All cross-border data transfers are conducted in compliance with Section 21 of the Data Privacy Act of 2012 and the relevant NPC issuances on cross-border data flow.
12.3 fillbet maps all cross-border data flows as part of its Records of Processing Activity ("ROPA") maintained by the Data Protection Officer. You may request summary information about cross-border transfers affecting your personal data by contacting the DPO.
13.1 The fillbet Platform integrates with third-party game providers, payment processors, and identity verification services. These third parties operate under their own privacy policies and data practices. fillbet is not responsible for the privacy practices of third-party service providers beyond the contractual obligations imposed on them as Personal Information Processors under fillbet's data processing agreements.
13.2 The fillbet Platform does not contain links to external third-party websites for commercial, advertising, or general information purposes. Any service accessible from within the fillbet platform is either operated by fillbet or integrated under a data processing agreement with a licensed provider.
14.1 fillbet reserves the right to amend this Privacy Policy from time to time to reflect changes in applicable law, NPC guidelines, PAGCOR regulations, or fillbet's data processing practices. Material amendments will be notified to registered players via email to the registered email address or via an in-Platform notice.
14.2 The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. The current version of this Policy is always available at fillbet.co/privacy-policy.
14.3 Where amendments involve new processing activities that require consent, fillbet will seek fresh consent from affected players before commencing the new processing.
15.1 For questions about this Privacy Policy, to exercise your data subject rights, or to raise a privacy concern, please contact fillbet's Data Protection Officer:
Data Protection Officer — fillbet
Email: [email protected]
Subject line: Data Privacy Request — [Your Account Username]
Platform: fillbet.co
Response time: Within 30 calendar days of receipt
Languages: English and Filipino (Tagalog)
15.2 If you are not satisfied with fillbet's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information on the NPC complaints process is available on the NPC's official website.
fillbet is built on trust — PAGCOR regulation, 256-bit SSL encryption, and a Privacy Policy that treats your data the way it deserves to be treated. Over 500 games, GCash payouts, and 24/7 Filipino support are waiting. For players 21 and above only.
RA 10173 compliant · 256-bit SSL · PAGCOR-regulated · 21+ only · Data never sold